Will I usually have actually an engineer delivered for many faults?

We’ll always you will need to fix any issues instantly, but if it is not at all something we could resolve remotely, we’ll send an engineer.

1 areas that are cabled. 362Mbps typical download speeds
2 VIRGIN MEDIA CABLED STREETS ONLY. Predicated on normal top time install performance, virginmedia.com/ourspeeds. Film centered on 4.1GB file size, an user that is single wired connection. Minimal device requirements use.
3 VIRGIN MEDIA CABLED STREETS ONLY. Predicated on normal peak time download performance, virginmedia.com/ourspeeds. Music record album predicated on 85MB file size, a solitary user and wired connection. Minimal device requirements use.

The stuff that is legal

Your cost will perhaps not increase through the minimal period except for broadband just packages.

New clients just. SERVICES ONLY FOR SALE IN VIRGIN MEDIA SYSTEM AREAS. Susceptible to survey, community capability and credit check. A period that is minimum to your solutions, please check basket for details.

What exactly is a period that is minimum? Us you will end up investing in using that solution for the minimum period of time (age. G whenever you just take any solutions from. Eighteen months). We call this the absolute minimum period, minimal term or minimal dedication duration nonetheless they suggest the same task. Please check your container for information on the minimal period that is applicable to your services you’ve selected.

Exactly what if I cancel or go house? Because you will be asking to cancel your services early if you cancel during the minimum period, you may need to pay an early disconnection fee, including when you move to a property outside of the Virgin Media Network area – this is. The Virgin Media community will not protect every one of the UK – please use our post rule checker right here to check on supply. There is more information in the very early disconnection fee and procedure by visiting the Legal Stuff element of the web site right right right here. For the terms that are full conditions please click on this link.

Got a need for rate? We’ve got you covered
Upgrades for eligible Ultimate Oomph customers from 500Mbps to 600Mbps should be finished by 31st March 2021.

General General

General General

Services and installing of gear might differ susceptible to federal federal government advice on COVID19

Re Payment: you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd if you pay by any other means than Direct Debit. You may decide to get a paper bill rather. About when you request the change if you choose a paper bill, we may charge you an additional amount for this service, which we will tell you.

Re re re Payment may be expected ahead of time. Your bill that is first includes fee for the thirty days you join (from the afternoon you join), plus 30 days ahead of time. Phone Calls could be monitored. Further terms and conditions use. See parts below for lots more Legal Stuff.

Money-back guarantee: The 14-day cash back guarantee is available for brand new and current broadband and television clients going for a service that is new. Phone within week or two of solution activation to cancel and we also’ll refund the month that is first cost and any installation fee. You will simply be charged for deals ( calls, texts, acquisitions, service improvements) occurring after activation. Statutory legal rights maybe maybe not impacted.

Comprehensive servicing/repairs: Excludes misuse/mistreatment and accidental harm. See terms and conditions. Equipment stays home of Virgin Media.

SIM: Separate agreements and conditions and terms connect with your broadbanmobile solutions|services that are mobilInvest the broadband and mobile solutions from us, you may receive split bills From us, you will receive separate bills for your broadband and mobile solutions invest the broadband and mobile services.

Weather: Satellite and aerial signals can be impacted by extreme climate. See virginmedia.com, Sky bt.com and.com for complete information on each provider’s services and products.

For facts about just how much it costs to phone we from the Virgin Media house phone, see virginmedia.com/callcosts. Phone expenses off their sites and mobiles differ.

QuickStart: just readily available for broadband to properties which can be presently serviceable and also had Virgin Media solutions formerly. Virgin mobile installation will take more time.

Installation: specialist installation costs may use on particular packages or packages (beginning with ?30 for standard install).

Set-up Fee: There’s an activation charge of ?35. But, if you’re on a single of our 30-day rolling agreements you’ll need to spend one more one-off flexi charge of ?45.

Distribution of the equipment to keep via Click & Collect is free.

Residence distribution of the gear is an extra ?5.

BT charge as much as ?129 fee for faults inside of house boundary (including kit away from guarantee).

Treatments: then legal remedies are available including the right to require a price reduction by an appropriate amount if you have experienced a problem with Virgin Fibre caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you. To learn more about whenever appropriate remedies can be found to you personally visit org that is https: //www. Citizensadvice.uk/

Separate agreements connect with your broadband and mobile solutions.

Provides Provides

Provides Offers

Oomph bundles: Oomph packages consist of a mobile SIM and a speed boost that is broadband. Cellphone SIMs available with a selection of packages, price stated includes 5GB mobile data, limitless mins and texts. Downgrading an ongoing solution in your bundle may lead to lack of bundle discount and/or boosted speeds.

Seven times faster: predicated on quickest widely available advertised download that is average (average rate 516Mbps for M500 Fibre Broadband vs normal rate 67Mbps for BT Superfast Fibre 2 Unlimited and 63Mbps for Sky Fibre Max).

Virgin Media Connect software: needs compatible iOS/Android mobile or tablet. Virgin mobile phone clients: the application shall work with a computer device where a Virgin Cellphone SIM occurs and setup is finished. Virgin fiber clients: the software shall work with a computer device where setup is finished utilizing My Virgin Media account details. Virgin fiber clients may use the Connect application on as much as 7 devices at any one benefit and time from Virgin Media’s WiFi hotspots whilst on an outing. For setup: mobile phone information connection needed for Virgin Cellphone clients. Internet (mobile information or WiFi) connection necessary for Virgin fiber clients. British only. Experience differs by location and quantity of users. It is not necessarily feasible to ensure that we’ll have the ability to provide wellhello com review this application on every unit, platform and operating-system version or variant. Stipulations use.

WiFi Booster: WiFi Booster available and then qualified customers who we’ve identified (either through a Virgin Media representative or through the Virgin Media Connect software) as having a blackspot within the subscribed account target. Qualified clients can get one WiFi Booster per consumer, available through the software. Qualified clients can get A booster that is second by our solution agents. A 3rd booster is only going to be released after a website see has brought destination and it is dependent upon agent evaluation. Boosters have reached no additional month-to-month expense for Comprehensive House TV / Maxit television customers and above (clients can sign in My Virgin Media to see if they’re eligible). Month-to-month fee will use in the event that you downgrade to A virgin fibre that is ineligible package. Cost for Virgin fiber clients who possess (or downgrade at any time for you to) other packages is an additional ?3 a month for the very first WiFi Booster, and ?2 per extra WiFi Booster, cancellable at any moment on thirty days’ notice. All gear remains the home of Virgin Media. It should be gone back to us upon demand or a fee shall use. Hub 3 required.